Placing an order in our on-line store is possible in a few simple steps: Select the right size of the desired item and click 'Add to Cart'. If there is no “add to cart” button visible on the page of the desired article, the article is currently unavailable. Below the sizes you can find if the article will be in stock again in the near future. If you desire to order this item in the future, please click on the 'Mail me' button. Leave your email address and receive an email when the product is available again. If only “sold out” is mentioned the article will not come back in stock and is sold out permanently

When you add a product it appears directly in your shopping cart. It is possible to have your order delivered to a different address than your billing address. At the bottom of the page you will find 'Delivery Addres', checkmark the option that says 'other address'. You will now be able to fill in the delivery address. There are different payment options at our webshop: credit card or PayPal. When you arrive at step 3 of the order process you can verify your purchase. If everything is correct you can finalize the order at the bottom right of the page. After clicking 'confirm' you will automatically receive an order confirmation at your e-mailaddress.

In case your order has not been paid for, you are able to change or cancel it by logging into your account. If your order is paid we advise you to contact our customer service as soon as possible by calling: (305) 270 8436. They will inform you whether the change or cancellation is still possible, or that the order has already been sent. In the latter case, you can always return the order free of charge upon receipt.

Cancellation is only possible if the order has not been taken into consideration.

In our web store we accept the following methods of payment: - Credit card - PayPal

Credit card At HappyRainyDays, you can easily and securely pay by credit card through our provider Squarespace. We accept MasterCard and Visa. In order to protect your card details, all of your details will be sent in encrypted form via SSL servers. This high standard of security means shopping with a card on HappyRainyDays is safe and secure, and ensures that your data will under no circumstances be accessible by third parties. If you return your order, the purchase amount will be credited back to your card account.

PayPal Pay easily and safe with PayPal. PayPal payments are usually confirmed within a few minutes.. Choose the "PayPal" option during your check out, then click "Continue” and you will be directed to the PayPal website. You can pay your order with or without a PayPal account.

If you have an account please enter your email address and password and click on “continue”.

If not, please look for a section on the payment screen that reads, "Don't have a PayPal account?" You should see a link titled "continue checkout" somewhere in this section. Select this link to open the credit card input screen. Enter your personal information, billing address and credit or debit card information into the appropriate lines on the input screen. Click the "Review Payment" button when you are done. Review the payment details and click the "Pay Now" button to finalize your payment.

Happy Rainy Days provides free shipping in the Continental USA (Puerto Rico and Hawaii, please contact us for shipping rates). As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it is on its way. The email will include a tracking link, so that you can track the status of your order. In case of a return, the customer has to pay for securely shipping the item back to our warehouse in Miami, Fl.

Generally you will receive your order within 3-5 business days after the order has been processed. We do require an indirect signature option when the item is delivered to avoid your purchase will dissapear and UPS is not allowed to leave it unattended at your doorstep. We suggest you have this shipped to an address where someone will be present during the day, i.e. work address.

Exchange for the same article but in a different size/color? Do you wish to exchange an article for the same style in a different size or color? We will gladly provide a free return and exchange service, provided it is done in accordance with our guidelines, the selected item is available and within 14 days after the delivery date. Please email us for details (costumerservice@happyrainydays.us).

Exchange for a different coat? Do you wish to exchange your order with a different style? That is no problem, provided it is done in accordance with our guidelines and within 14 days after the delivery date. We kindly ask you to return the order and request a refund, then place a new order to receive the new coat.

Guidelines for exchange: - On the day you receive your order, you have 14 days to return your order. - In original packing pouch with tags attached. - Complete, not worn and undamaged.

The 14-days return period starts as soon as you receive your order. Within this period of time you can try on the article. When this return period expires, the purchase agreement is binding

Upon receipt of the order, the goods become your property. Be sure to keep proof of sending the return shipment in case it gets lost returning it to us. Items lost while in transit to us are the resposibility of the client.

On web shop orders we have a returns policy of 14 days. The 14-days return period starts as soon as you receive your order. Within this period of time you can try on the article. When this return period expires, the purchase agreement a fact.

Our terms and conditions allow, under certain conditions, that you can return your order. The client is responsible to purchase return shipping from a licensed carrier like UPS, FedEx or USPS.

We can only refund purchases once an item has been returned to and received by us

The warranty period is according to the legal rights of the costumer, which is 6 months after you have received your order. If within these 6 months an article is defect or something else is wrong, HappyRainyDays has to find a suitable solution with the customer.

The warranty on the product expires when an item is damaged through wear and tear, improper or incorrect use.

If you think you can claim the product warranty please contact us by e-mail (costumerservice@happyrainydays.us) or by phone ((305) 270 8436). If possible please add an image of the defect to your e-mail or describe the complaint. Make sure you also add your order details (name, ordernumber and order date). Thank you.

Customer service contact in the USA

Please note that the offices are located on the East Coast and are on Eastern Standard Time

Contact by email costumerservice@happyrainydays.us

Contact by phone (305) 270 8436

You will find a link to the size chart on the detail page of each product right below the “choose your size” menu. When you click on this link you will be redirected to the size chart. In our size chart you find the right sizes for all the HappyRainyDays products. Please keep in mind to measure yourself when fully clothed to ensure you purchase the product in the correct size as coats are worn over our clothing.

Hint 1: You wear HappyRainyDays coats and jackets like all other coats over your clothes, but not over another coat (as common raincoats).

Hint 2: You may have to choose between two sizes, for instance if the sleeve of one size fits whereas the chest width is too tight. In this case, always choose the largest size!

We specifically chose fabrics who will keep you dry during heavy downpours and prolonged rain showers. Technically speaking, each square centimeter of fabric stops a column of 5000 mms of water. All seams have been taped, ensuring that not one drop of water can get through. You can truly venture out into the rain without the fear of getting wet.

Proper use and care of your raincoat is important. We recommend washing your rainwear with OutdoorWash, which is a detergent that maintains the waterproof and breathing qualities of the rainwear. Please do not use washing detergent and fabric softener; this will damage the waterproof coating, which results in a coat that is no longer waterproof. We advise you not to dry your rainwear in the dryer. For best results simply hang out the coats to dry. More information can be found in washing instructions. Over time the waterproof coating can wear off.

Our rainwear is not only waterproof, but it also has a high breathability. The fabric’s vapor permeability is 5000 grams/m2 per 24 hours. This means that you can go cycling and take a long walk without perspiring. In addition, the lining of the coats is made of 100% cotton, which absorbs possible perspiration. We’d like to point out however that with any physical exertion, such as fast cycling during a longer period of time, there is a chance of perspiration no matter what you wear, no clothing can prevent this. For more information about our fabrics and their functionality, click here.