Exchange for the same article but in a different size/color?
Do you wish to exchange an article for the same style in a different size or color? We will gladly provide a free return and exchange service, provided it is done in accordance with our guidelines, the selected item is available and within 14 days after the delivery date. Please email us for details (costumerservice@happyrainydays.us).
Exchange for a different coat?
Do you wish to exchange your order with a different style? That is no problem, provided it is done in accordance with our guidelines and within 14 days after the delivery date. We kindly ask you to return the order and request a refund, then place a new order to receive the new coat.
Guidelines for exchange:
- On the day you receive your order, you have 14 days to return your order.
- In original packing pouch with tags attached.
- Complete, not worn and undamaged.
The 14-days return period starts as soon as you receive your order. Within this period of time you can try on the article. When this return period expires, the purchase agreement is binding
Upon receipt of the order, the goods become your property. Be sure to keep proof of sending the return shipment in case it gets lost returning it to us. Items lost while in transit to us are the resposibility of the client.
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