Placing an order in our on-line store is possible in a few simple steps: Select the right size of the desired item and click 'Add to Cart'. If there is no “add to cart” button visible on the page of the desired article, the article is currently unavailable. Below the sizes you can find if the article will be in stock again in the near future. If you desire to order this item in the future, please click on the 'Mail me' button. Leave your email address and receive an email when the product is available again. If only “sold out” is mentioned the article will not come back in stock and is sold out permanently

When you add a product it appears directly in your shopping cart. Click on ‘Checkout’ if you want to pay directly. On the ‘Check out’ page you will find an overview of your order. If you already have an account, you are able to log in directly. If you do not, you will need to fill in your personal details. Please note, it is not necessary to create an account to place an order, but it will simplify the procedure of ordering with us in the future. It is possible to have your order delivered to a different address than your billing address. At the bottom of the page you will find 'Delivery Address', checkmark the option that says 'other address'. You will now be able to fill in the delivery address.

There are different payment options at our webshop: credit card or PayPal. When you arrive at step 3 of the order process you can verify your order. If everything is correct you can finalize the order at the bottom right of the page. After clicking 'confirm' you will automatically receive an order confirmation at your email-address.

In case your order has not been paid for, you are able to change or cancel it by logging into your account. If your order is paid we advise you to contact our customer service as soon as possible by calling: +44 203 734 92 69.

They will inform you whether the change or cancellation is still possible, or that the order has already been sent. In the latter case, you can always return the order free of charge upon receipt.

Cancellation is only possible if the order has not been taken into consideration.

After completion of your order, you will receive an order confirmation by e-mail. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it is on its way. The email will include a tracking link, so that you can track the status of your order. All our packages will be send by DPD. 

To track your order, click on the link in your dispatch confirmation email. By clicking on this link you will see the estimated delivery date and time.

Please note: If an order fit through the mailbox slot (e.g. a single Fisherman hat or Rain hat) you will not receive a track & trace link. You don't need to stay at home for delivery of these shipments. 

Within minutes after placing your order you will receive an order confirmation automatically at the e-mail address you provided. If you did not receive an order confirmation, there might be a problem with our e-mail server, our e-mail to you ended up in your spam box or the e-mail address you specified is incorrect.

You can send us an e-mail (subject: no order confirmation received) providing us with your correct data, your ordered items and the date/time you placed the order at info@happyrainydays.com. We will get back to you as soon as possible. Of course you can also call our customer service at: +44 203 734 92 69.

In our web shop we accept the following methods of payment:

• Credit card 
• PayPal 
• Bank transfer

During the ordering process you will automatically turn to the payment section. Here you can select the payment method you prefer. Credit card payments and bank transfers are made via Buckaroo (Payment Service Provider).

Credit card

At HappyRainyDays, you can easily and securely pay by credit card. We accept MasterCard and Visa. Payment is made via Buckaroo (Payment Service Provider). In order to protect your card details, all of your details will be sent in encrypted form via SSL servers. This high standard of security means shopping with a card on HappyRainyDays is safe and secure, and ensures that your data will under no circumstances be accessible by third parties. If you return your order, the purchase amount will be credited back to your card account.

PayPal

Pay easily and safe with PayPal. PayPal payments are usually confirmed within a few minutes.. Choose the "PayPal" option during your check out, then click "Continue” and you will be directed to the PayPal website. You can pay your order with or without a PayPal account. If you have an account please enter your email address and password and click on “continue”. If not please look for a section on the payment screen that reads, "Don't have a PayPal account?" You should see a link titled "continue checkout" somewhere in this section. Select this link to open the credit card input screen. Enter your personal information, billing address and credit or debit card information into the appropriate lines on the input screen. Click the "Review Payment" button when you are done. Review the payment details and click the "Pay Now" button to finalize your payment.

Bank transfer

Paying with a bank transfer is possible directly via the secure SSL procedure of Buckaroo. If you choose to pay by bank transfer you will receive the invoice by email directly after your order confirmation. In this email you will find our bank information. When transferring the money please make sure to include your order number. Only then we can allocate your payment.

Costs for delivery can be found during the check-out process. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it is on its way. For orders that fit through the mailbox slot (e.g. a single Fisherman hat or Rain hat) you will not receive a track & trace link. The email will include a tracking link, so that you can track the status of your order.

Our delivery partner DPD handles delivery. To track your order, click on the link in your dispatch confirmation email. By clicking on this link you will see the estimated delivery date and time. It may occur that you will get the following notification: "no shipments have been found for this combination". This notification can be caused by the fact that the carrier has not processed the tracking code yet.

Mostly you will receive your order within 3-5 business days after the order has been processed (national holidays do not count as a working day). A small article (e.g. Fisherman's hat or Rain hat) will be delivered as mailbox post. You do not have to stay at home for the delivery.

Larger packages are delivered by DPD on workdays and Saturdays between 12:00 and 18:00 pm. If you are not in at the time of delivery and your package cannot be delivered with your neighbours, you will receive a message from DPD saying they will try again. If DPD has not been able to deliver the package after two attempts, the package will be kept at the local post office for 3 weeks. You can pick up the order in person within these 3 weeks. After these 3 weeks the package is sent back to HappyRainyDays.

SUGGESTION: You can enter a different delivery address (e.g. work address).

The delivery time of your order depends on the moment of ordering and our current stock.

Delivery mostly takes 2 – 4 working days after receiving your payment (national holidays do not count as a working day).

On all of the above applies that items must be available on stock. When items you have ordered are not on stock, we will contact you as soon as possible.

We deliver your order as soon as possible to any desired address. 

For the shipment a fee will be charged, but the order can be returned completely free of charge. The shipping costs are stated in your shopping cart.

Shipping costs for orders from €0-€50 (fit through mailbox slot) are €3,25. Shipping costs for orders over €50 are €5,95. Regardless of the number of items you ordered.

Please note: Shipping costs for Finland, Ireland and Portugal differ from the amount mentioned above due to the fact that shipping to these countries is more expensive. For these three countries the shipping costs are as follows. Shipping costs for orders from €0-€50 (fit through mailbox slot) are €5,95. Shipping costs for orders over €50 are €13,25. Regardless of the number of items you ordered.

Did you receive a different article than ordered?

Our apologies, Of course you can send the wrong delivered article back to us, using the enclosed return label. Specify on the enclosed return form that you received a wrong item. We will send you the right article upon receipt of your shipment.

Exchange for a different size is free of charge. 

Do you wish to exchange an article for the same style in a different size? That is no problem. You can return the package to HappyRainyDays, within 14 days after receipt, for free using the enclosed return form and return label. The return form needs to be filled in correctly and enclosed to the package.

Exchange for a different article?

Unfortunately, an item can not be exchanged for another article due to a possible price difference. If you require another article we ask you to return the item and place a new order.

To return your article(s) we kindly ask you to fill in the return form and request a refund. Your shipping costs will be refunded If you return all articles. You can place a new order to receive the new article. 

Terms and conditions for exchange:

• On the day you receive your order, you have 14 days to return your order.
• In undamaged and original factory packaging without tape or stickers.
• Complete, non-used, unwashed and undamaged (Items worn purely to see whether they fit are not considered worn).

The 14-days return period starts as soon as you receive your order. Within this period of time you can try on the article. When this return period expires, the purchase agreement is binding.

Upon receipt of the order, the goods become your property. Be sure to keep proof of sending the return shipment in case it gets lost returning it to us. So you can claim any loss or damage to your carrier.

On web shop orders we have a returns policy of 14 days. The 14-days return period starts as soon as you receive your order. Within this period of time you can try on the article. When this return period expires, the purchase agreement a fact.

Our terms and conditions allow, under certain conditions, that you can return your order. You can return the package free of charge using the enclosed return form and return label (Spring global).

1. Fill out the enclosed return form. Add the form together with the product you want to return in the original packaging. Close the package.

2. Stick the return label (Spring Global label) that you received with your order to the top of the parcel, making sure to cover the delivery label.

3. Bring the package to your nearest post office. This service is free of charge - please do not stamp the parcel!

4. You will receive a proof of posting. Please keep this proof well, so you can claim any loss or damage to your carrier.

Of course it is also possible to send your package through another mail order company. PLEASE NOTE: This method shall not be reimbursed. The address where you can send your return:

Montapacking
Attn. HappyRainyDays
Hooiweg 11
5165 NL Waspik
The Netherlands

The returns processing takes about 10 working days.

The handling of the return takes about 10 working days. You can expect the refund, including shipping charges when you return the complete order, whitin 14 days.

If you paid by debit or credit card, the money will be refunded to the bank account linked with the card. If you used PayPal, your refund will appear on your PayPal account.

Please check the conditions and quality of the products, as soon as the forwarder delivers them.

In case you received a defective or incomplete article please contact our costumer service as soon as possible by e-mail info@happyrainydays.com. If possible please add an image of the defect to your e-mail or describe the complaint. Make sure you also add your order details (name, ordernumber and order date).

Thank you.

The warranty period is according to the legal rights of the costumer, which is 6 months after you have received your order. If within these 6 months an article is defect or something else is wrong, HappyRainyDays has to find a suitable solution with the customer.

The warranty on the product expires when an item is damaged through wear and tear, improper or incorrect use of if the product is not washed according to the washing instructions.

If you think you can claim the product warranty please contact us by e-mail (info@happyrainydays.com) or by phone (+44 203 734 92 69). If possible please add an image of the defect to your e-mail or describe the complaint. Make sure you also add your order details (name, ordernumber and order date). We are happy to help you. Thank you.

Contact customer service

Contact by email Email address customer service: info@happyrainydays.com. We promise to respond as soon as possible. On working days we generally respond within 24 hours.

Contact by telephone Telephone number customer service: +44 203 734 92 69. You can call us from Monday – Friday between 9.00 a.m. – 17.00 p.m. 

Contact for retailers Do you want HappyRainyDays in your store? That is possible! Call our sales department +31 20 737 03 07 or send an email to sales@happyrainydays.nl.

Contact for press and marketing requests For press related inquiries or marketing requests please contact our PR department by phone +31 20 737 03 07 or e-mail press@happyrainydays.nl.

HappyRainyDays is sold in this web shop and in stores all over Europe.

You can find the nearest store with our store locator. 

You will find a link to the size chart on the detail page of each product right below the “choose your size” menu. When you click on this link you will be redirected to the size chart. In our size chart you find the right sizes for all the HappyRainyDays products. Please keep in mind to measure yourself when fully clothed to ensure you purchase the product in the correct size as coats are worn over our clothing.

Hint 1: You wear HappyRainyDays coats and jackets like all other coats over your clothes, but not over another coat (as common raincoats). It is recommended to wear your everyday clothes during measurement.

Hint 2: You may have to choose between two sizes, for instance if the sleeve of one size fits whereas the chest width is too tight. In this case, always choose the largest size!

The HappyRainyDays collection is designed in the Netherlands and manufactured in the Far East. HappyRainyDays selects her factories very carefully. Besides quality HappyRainyDays highly values the conditions of employment and only cooperates with factories that have the "Child labour free" certification mark. 

The fabrics of HappyRainyDays are waterproof, windproof and breathable. We specifically chose fabrics who will keep you dry during heavy downpours and prolonged rain showers. Technically speaking, each square centimeter of fabric stops a column of 5000 mms of water. All seams have been taped, ensuring that not one drop of water can get through. Thus, you can truly venture out into the rain without the fear of getting wet.

Proper use and care of your raincoat is important. We recommend washing your rainwear with OutdoorWash, which is a detergent that maintains the waterproof and breathing qualities of the rainwear. Please do not use washing powder and absolutely no fabric softener; this will damage the waterproof coating, which results in a coat that is no longer waterproof. We advise you not to dry your rainwear in the dryer. For best results simply hang out the coats to dry. More information can be found in washing instructions. Over time the waterproof coating can wear off.

Our rainwear is not only waterproof, but it also has a high breathability. The fabric’s vapor permeability is 5000 grams/m2 per 24 hours. This means that you can go cycling and take a long walk without perspiring. In addition, the lining of the coats is made of 100% cotton, which absorbs possible perspiration. We’d like to point out however that with any physical exertion, such as fast cycling during a longer period of time, there is a chance of perspiration no matter what you wear, no clothing can prevent this. For more information about our fabrics and their functionality, click here.

The coats of HappyRainyDays are unique because they combine functionality with fashion. The coats and jackets are made of a functional waterproof, windproof and breathable fabric and look stylish and feminine at the same time. All jackets are equipped with clever detailing for extra functionality.

The jackets have a 100% cotton lining that provides, together with the functional details, extra comfort. Because of the functional fabric, the cotton lining and the clever details a HappyRainyDays is not only a raincoat, actually it is an everyday jacket.

A HappyRainyDays can always be worn, come rain or shine. You look stylish with a HappyRainyDays on, and you are always prepared for an unexpected downpour.

Please let us know what you think of our products and service. We would like to invite you to give your opinion on the service of HappyRainyDays and your experience with our products. With this review, concerning personnel, delivery, reliability and communication, we are able to improve our service continuously. Please enter your rating.

HappyRainyDays is also active on various social media. You can follow us on Facebook to stay up to date.