We naturally hope that you are happy with your order. If the product does not fully meet your requirements, then HappyRainyDays applies to all webshop orders a reflection time of 14 days. The cooling-off period starts when you have received the complete order. You can view and / or fit the item within this cooling-off period. After the cooling-off period has expired, the purchase agreement is a fact.
Our terms and conditions provide the option, under certain conditions, to return goods that you have purchased from us. You can return your package with postNL.
If you return an item (via DPD), we charge € 4.95 return costs. We will then refund the purchase amount minus the return costs to the account from which the item has been paid within 10 working days. A return shipment that has been returned to DPD is returned to HappyRainyDays no later than 5 business days after submission. Upon receipt, the customer receives an e-mail with the 'confirmation of receipt'. At this time the return and the purchase amount minus the return costs have already been processed. This is how returns work:
1. Enter the details of the item that you want to return on the form that was sent with your order and circle the reason for return.
2. You package the item in the original box, including this form and the corresponding delivery note.
3. You register the return via this return link on our website: https://happyrainydays.com/gb/service/return/
4. Via the return comfirmation you will receive more details. You can drop this package off at a DPD point in your area. Do ask for the proof of shipment and keep it safe.
Of course it is also possible to send your package via a different shipping method. Pay attention! These costs are entirely for the consumer.
The address to which your return can be sent is:
5165 NL Waspik
The return process takes an average of 10 working days.