We hope that you are happy with your order. If the product does not completely meet your wishes, then a reflection period of 14 days applies to all webshop orders at HappyRainyDays. The reflection period starts when you have received the complete order. You may view and/or try on the article within this cooling-off period. After the cooling-off period has expired, the purchase agreement is a fact.
Our general terms and conditions give the possibility, under certain conditions, to return goods that you have purchased from us. You can return your package with PostNL.
If you return an item (via PostNL), we charge € 5.95 return costs. If you return an item from Belgium, we charge €9.95 return costs. We will then refund the purchase amount minus the return costs within 10-12 working days to the account from which the item was paid. A return that has been handed in to PostNL will be returned to HappyRainyDays no later than 5 working days after delivery. Upon receipt, the customer will receive an e-mail containing the ‘confirmation of receipt’. At this point, the return and the purchase amount minus the return costs have already been processed. This is how returns work:
1. Fill in the details of the item you want to return on the form that was sent with your order and circle the reason for return.
2. You pack the item in the original box, including this form and the accompanying delivery note.
3. You report the return via this return link on our website: https://happyrainydays.com/nl/service/retournen/
4. You will receive your shipping label via email. Print this out and stick it on the package. You can drop this package off at a PostNL point near you. Please ask for the shipping receipt and keep it safe.
Exchange
Is the size not quite to your liking? You can exchange your jacket for a different size free of charge. You can indicate this when you login to return. Unfortunately, an item cannot be exchanged for another model or color due to possible price differences. If you would like a different model, we ask you to return the item and order the desired item in the webshop.
Of course it is also possible to send your package via another shipping method. NB! These costs are entirely for the consumer.
The address to which your return can be sent is:
Montapacking
Attn HappyRainyDays
Hay road 11
5165 NL Waspik
The Netherlands
The return process takes an average of 10 working days.
Returns from Belgium?
Register the return via the link below. You will then receive the return label by email.
You can then return the package to the nearest DPD collection point.
https://rma.montaportal.nl/?shopkey=85b396ab-8d1e-4875-8b8e-098548241ccf
